Wholesale Customer Policies 

 

All businesses are welcome to apply for wholesale status; however you must have a valid Sales Tax Exemption Number/Resale Certificate Number to be considered for approval. If you are a buyer for a large retailer and are unsure of the Sales Tax Exempt number of your company, please type in TBA in the Sales Tax Exemption box. All wholesale prices will be made available for viewing on this site once you are approved. There is no obligation once you sign up and receive approval. This is a security procedure to keep this information privileged to our wholesale accounts only.

 

Expand How Do I Register For Wholesale Status

If you are a first time customer, you will need to click on the “Sign In” tab located within the tool bar area of the website to create your account profile. Please enter your information carefully and accurately and remember to save your password for easy log in on future orders. If you forget your password, please email us and we will email you password.

 

Expand How Do I Know If My Store Has Been Approved As A Wholesale Account

You will promptly receive a “Thank You email” after your request has been submitted. A second email will notify you of your status.

 

Expand What is The Opening Order

There is a $100.00 minimum opening order for new accounts. There is no order and reorder minimum for existing clients. Every design is sold individually; you may order any quantity you desire.

 

Expand What Payment Methods Are Available

You can pay for your order using American Express, Visa, Master Card or Discover card. We also accept PayPal. Please be sure to provide your exact billing address (the address your credit card provider or PayPal has on file for the card you use) when completing your order. Incorrect information may cause processing delays.

 

Expand When Will My Order Ship

We try to be an “in stock” warehouse, frequently filling store orders ASAP. If your order is a rush or requires special handling, please let us know. Every effort will be made to accommodate your needs.

 

Expand What If My Order Is Damaged

We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. Should you receive your order with visible damage to the outer packaging please feel free to contact us. Our company offers full guarantee policy. For any accidently damage, we offer either exchange complete new piece or 100% refund. If your order has been damaged or tampered with in shipping, please save all packaging materials including the outer carton, so that we may make a claim with the shipper. Customer satisfaction is always our top priority.

 

Expand What Is Your Return Policy Procedure For Wholesale Accounts

Our goal is for you to be 100% satisfied with every order at Joli Lily. If for some reason you are not satisfied, you may return the item within 7 days upon receipt of the product with the invoice number but is then subject to a 25% restocking fee. Your refund will be processed as store credit only within 7 – 14 business days upon receipt of the unwanted item(s). Please note that shipping charges are not refundable. All returned products must be in the same condition that they were received and in the original packaging. Return postage will not be credited.

 
 
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